SHIPPING
IMPORTANT DELIVERY INFORMATION
If you order directly from Cafetto, we will deliver to the address specified at the time of placing your order. We deliver by road courier throughout Australia.
Deliveries cannot be made to Post Office Boxes.
DAMAGED PRODUCTS
Please report any damaged deliveries to Cafetto within 3 working days of receipt of your order for us to replace your damaged product promptly. Product must be returned to within 30 days of order date.
RETURNS
Product must be returned to the original point of purchase within 30 days of order date.
To return products to Cafetto please affix postage to your package and send it to the address shown on your invoice.
Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange you are not required to pay for standard delivery on the outgoing parcel. All other returns /reorders will be charged the standard delivery rate.
APPROXIMATE DELIVERY TIMEFRAMES - AUSTRALIA
| Destination | Standard Delivery Timeframe | Standard Cost* |
|---|---|---|
| SA metro | 1-3 days | $9.90 GST exclusive |
| SA regional | 2-3 days | $9.90 GST exclusive |
| VIC metro | 2-3 days | $9.90 GST exclusive |
| VIC regional | 3-4 days | $9.90 GST exclusive |
| NSW metro | 3-4 days | $9.90 GST exclusive |
| NSW regional | 4-5 days | $9.90 GST exclusive |
| QLD metro | 4-5 days | $9.90 GST exclusive |
| QLD regional | 5-7 days | $9.90 GST exclusive |
| WA metro | 4-5 days | $9.90 GST exclusive |
| WA regional | 5-7 days | $9.90 GST exclusive |
| ACT | 3-4 days | $9.900 GST exclusive |
| TAS | 4-5 days | $9.90 GST exclusive |
| NT | 5-7 days | $9.90 GST exclusive |
*Remote areas may incur additional delivery charges.
Please call 1300 364 440 or email enquiry@cafetto.com if you have any queries regarding ordering or delivery.
