Frequently Asked Questions

Click on our frequently asked questions to find out more information about the Cafetto range.

Why is cleaning your machine and equipment important?
  • Improve machine and equipment performance
  • Increase the life span of the machine
  • Increase machine reliability
  • Reduce service downtime
  • Improve flavour of coffee
What machines can Cafetto products clean?

Cafetto offers a range of products for espresso, coffee brewing and beverage dispensers including:

  • Traditional Espresso Machines
  • Super-Automatic Espresso Machines
  • Pod and Capsule Machines
  • Milk frothers
  • Grinders
  • Cold coffee systems
  • Coffee and tea pots, brewers, bain maries
  • Soft serve, slushie, and gelato machines
Who certifies Cafetto’s Certified Organic Range?

Our organic range is triple certified by three independent regulatory bodies – OMRI, NSF and BFA, and has undergone stringent testing to ensure each product in the range effectively cleans coffee equipment. Read more about our certifications here.

Why do I need to descale a machine?

Descaling products are designed to efficiently and safely descale espresso machines and other coffee brewing equipment. The descaling process (also known as decalcifying and de-kalking) removes hard water scale from the boiler or thermoblock, and the group head or coffee brewer.

What is hard water?

‘Hard water’ occurs when water contains high levels of dissolved minerals including both calcium and magnesium. Water hardness cannot be removed by water filters including re-mineralised reversed osmosis water. Interestingly, espresso made from hard water tastes better as the coffee extraction flavour intensifies with harder water.

What is scale and hard water scale?

Hardness in water can cause scale deposits. This occurs when a build-up of mineral deposits forms a noticeable white crust on the heating element. The build-up of scale increases the amount of energy required to heat the water, resulting in more repairs and eventually shortening the lifespan of equipment. Once scale has formed in the boiler and pipe network, it can only be removed by the use of specific acidic descaling chemicals.

What is the difference between an espresso cleaner and a descaler?

Espresso machine cleaners are alkaline, therefore while they are effective removing the build-up of coffee oils and residues, they will have little impact on scale removal. The correct use of a descaler will remove the scale from the boiler and machine pipe work, improving machine performance and reducing service costs and downtime.

How often should you descale your machine?

Depending on the water quality of the area you live in, we recommend descaling every three to six months. Some espresso machines are programmed to alert you to descale and we advise that you do so as the machine manufacturer recommends.

Why do you need to clean your grinder?

Grinding without cleaning leads to loss of grind speed, loss of dosing consistency and a higher temperature.

Regular Cleaning with Grinder Clean will deliver:

  • High dosing consistency
  • Consistent temperature
  • Improve the life span of equipment
  • Removes old, oily, stale coffee residues blocking the grinder spout, therefore improving flavour
How should Cafetto products be stored?

All Cafetto products should be stored between 15°C - 30°C (60°F - 85°F) away from moisture and direct sunlight.

How long do Cafetto products last?

Cafetto products should be used within 36 months of date of manufacture.